Privacy policy

This Privacy Policy explains how ShuffleBoss collects, uses and protects your personal information when you visit shuffleboss.com, place an order, contact us or otherwise use our services.

Information We Collect

Depending on how you use our store, we may collect:

  • your name, email address, phone number, billing address and shipping address;
  • order, delivery, return and refund information;
  • account information, if you create an account;
  • messages, reviews or other information you provide to us;
  • device, browser, IP address and website usage information;
  • cookie and advertising preference information.

Payments are processed securely by third-party payment providers. ShuffleBoss does not directly receive or store your full payment card number.

How We Collect Information

We collect personal information:

  • directly from you when you place an order, create an account or contact us;
  • automatically through cookies and similar technologies;
  • from service providers involved in payments, order fulfilment, delivery, analytics, advertising and fraud prevention.

How We Use Your Information

We use personal information to:

  • process, deliver and manage orders;
  • provide customer support;
  • handle returns, refunds and warranty requests;
  • maintain and improve our website;
  • protect our store and customers against fraud or misuse;
  • meet legal, tax and accounting obligations;
  • send marketing communications when you have agreed to receive them or when otherwise permitted by law;
  • show relevant advertising, where permitted and subject to your cookie preferences.

Under applicable data protection law, we process your information when it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate interests or when you have given consent.

You may withdraw your consent at any time. This will not affect processing that took place before your consent was withdrawn.

Cookies and Advertising

We use necessary cookies to operate the store, remember your preferences, keep the website secure and complete purchases.

With your consent, we may also use analytics and advertising cookies to understand website usage and measure or personalise advertisements.

You can accept, reject or change non-essential cookie settings through the Cookie Preferences link on our website. You may also adjust cookie settings in your browser.

We do not sell personal information for money. However, some advertising activities may be considered “sharing” or “targeted advertising” under certain privacy laws. Where applicable, you may opt out through Cookie Preferences or by contacting us.

How We Share Information

We may share personal information with trusted service providers when necessary to operate our store, including:

  • Shopify, which hosts and operates our online store;
  • payment processors;
  • order fulfilment, shipping and tracking providers;
  • customer service and review providers;
  • analytics, advertising and marketing providers;
  • IT, security and fraud-prevention providers;
  • professional advisers and public authorities where required by law.

These providers may only use information as necessary to provide their services or meet their legal obligations.

Our store is hosted by Shopify. You can learn more about how Shopify processes customer information in the Shopify Consumer Privacy Policy.

International Data Transfers

Some of our service providers may process personal information outside your country, including outside the European Economic Area or the United Kingdom.

Where required, appropriate safeguards are used, such as adequacy decisions, Standard Contractual Clauses or other legally recognised transfer mechanisms.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order and transaction records may be kept for the period required by tax, accounting, consumer-protection and other applicable laws. Marketing information is retained until you unsubscribe or withdraw your consent, unless a longer period is legally required.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • request access to your personal information;
  • correct inaccurate information;
  • request deletion of your information;
  • restrict or object to certain processing;
  • receive a portable copy of certain information;
  • withdraw your consent;
  • opt out of certain marketing or targeted advertising;
  • submit a complaint to your local data protection authority.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

To exercise your rights, contact us at support@shuffleboss.com. We may need to verify your identity before completing your request.

If you are located in Lithuania, you may also contact the State Data Protection Inspectorate.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children without the permission required by law.

If you believe that a child has provided us with personal information, please contact us so that we can review and delete it where appropriate.

Security

We use reasonable technical and organisational measures to protect personal information. However, no online service or method of electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our services, practices or legal obligations change. The current version will always be published on this page.

Contact

For privacy questions, requests or complaints, contact:

Email: support@shuffleboss.com