Shipping policy
Order Processing
Orders are processed within 1–4 business days after payment confirmation.
During holidays, sales or periods of high demand, processing may take slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Worldwide Shipping
We proudly offer free worldwide shipping on all orders, with no minimum purchase required.
Estimated delivery time is 5–15 business days, depending on your location and local customs procedures.
Delivery times are estimates and may occasionally be affected by customs inspections, carrier delays, weather or other circumstances outside our reasonable control.
If your order includes multiple products, they may arrive in separate packages. In this case, you may receive a different tracking number for each shipment.
Order Tracking
You can track your shipment using the tracking number provided by email or through our Track Your Order page.
Tracking information may take several business days to update after the order has been shipped.
If tracking has not updated for an extended period or the estimated delivery time has passed, please contact us at support@shuffleboss.com.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us as soon as possible. We will try to update the address, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping charges may apply if an order must be resent because of an incorrect address, an unclaimed package or an unsuccessful delivery caused by information provided by the customer.
Lost, Damaged or Incorrect Orders
ShuffleBoss is responsible for your order until it is delivered to you, as required by applicable consumer law.
If your order is lost in transit, arrives damaged or contains an incorrect product, contact us at support@shuffleboss.com. Please include your order number and, where relevant, clear photographs of the package and product.
We will investigate the issue and provide an appropriate solution, such as a replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it, please:
- check around the delivery location;
- ask household members or neighbours;
- contact the local carrier;
- contact us as soon as possible, preferably within 7 days.
We will assist you with the carrier investigation. This requested notification period does not limit any rights you may have under applicable law.
Optional Shipping Protection
If Shipping Protection is offered at checkout, it is optional and may provide the additional benefits described during checkout.
Choosing not to purchase Shipping Protection does not limit your statutory consumer rights or our responsibility for the order before it is delivered.
Customs, Taxes and Import Charges
International orders may be subject to customs duties, import taxes or processing fees imposed by the destination country.
Charges collected during checkout will be shown before payment. Any additional import charges not collected at checkout may be payable by the customer, unless applicable law requires otherwise.
ShuffleBoss does not control charges imposed by local customs authorities.
Delivery Delays
If an order is not delivered within the estimated delivery period, please contact us so that we can investigate.
Where required by applicable consumer law, you may be entitled to cancel the order and receive a refund if it cannot be delivered within the agreed or legally required period.
Contact
For questions about shipping or delivery, contact us at:
